Julien Munch2001 wrote:
I have configured OTRS in local without major problem and I'm now trying to make it usable from the internet and I'm a little lost...
I firstly wanted to install it on the website of the company but it is only accessible via FTP and I don't know how to install it without knowing where apache server, Mysql or Perl are installed (if they are...) Do I have to install them in the ftp or to make a webserver ?
Usually you can upload files via FTP to a place where the webserver on the same machine can access them and serve them up (so agents and customers can use the OTRS web interface). In order to get OTRS running you will need more than just the ability to upload files though. You'll need to create a database, setup cronjobs and maybe install some Perl modules, etc. If that is not possible, I'm not sure things are going to work out. Nils Breunese.