Re: [otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Gerald, thank you for your answer. I commented them out after testing. In fact the fields are not working, I cannot fill in the customer ID or, to be precise, I just don't know the correct field-Names for customer-ID, CC, BCC, etc.

Are they nonfunctional because they're commented or is it simply coincidental that you indicated the nonfunctional entities by prefacing them with a comment in what you posted?

Any help is highly appreciated BR Julius