Hi, I need display the corresponding services for some groups of queues and for other queues display other queues I wrote this acl scripts $Self->{TicketAcl}->{'Only-SAP-Services-for-SAP-abcde'} = { # match properties Properties => { Queue => { Name => ['[RegExp]MesaAyuda::SAP abcde'], } }, # return possible options Possible => { # possible ticket options Ticket => { Service => ['SAP::OPERA','SAP::ADMI'], }, }, }; $Self->{TicketAcl}->{'aaNOT-SAP-Services-for-NOT-SAP-QUEUES'} = { # match properties Properties => { Queue => { Name => ['[RegExp][^(MesaAyuda::SAP)]'], } }, # return possible options #Possible => { PossibleNot => { # possible ticket options Ticket => { Service => ['SAP::OPERA','SAP::ADMI','SAP::PACK','SAP::BOD','SAP::FRI'], }, }, }; The first step, work fine when it is alone, and show the right service for the sap queue. But when I added the second step to hide sap services for not sap queues, it begun to fail, because it´s only displaying not sap service in all case, when i choose sap queue or not sap queue I choose this way, because the not sap services are more than 40. Somebody could help me I appreciate your help Best regards Antonio