Hi all

 

This is my first posting.

 

I have successfully installed OTRS to evaluate/develop prior to using it (hopefully) as our ticket system.

I have installed on XP Pro, and all seems to be working OK, apart from email.

I am presuming that OTRS set-up installs it's own mailing system?

 

However, I've logged in as a 'customer' and an 'agent' in separate windows, and opened a ticket, but there is no notification email arrived in my Inbox. Also, the 'customer' email didn't get a notification of the new ticket.

I could be missing something obvious. Perhaps notifications aren't created 'out of the box'? Do I need to set these up first?

 

Thanks for your advice

Neil