31 May
2004
31 May
'04
7:59 p.m.
On Monday, May 31, 2004 1:35 PM
Filipe Henriques
It is possible to change or input information in the free fields without be the owner of the ticket ?
No. Editing the free fields is a change to the ticket, every change to a ticket requires locking it, what in turn requires to be the owner of it. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388