Once you have created a Master Ticket, then you have two choice:
a) create manually the slave ticket(s): not so useful IMHO, but the Master Ticket will be available in the Master Ticket drop down menu. If you do, this will teach you that the link between master and slave is a parent-child type.
b) link existing ticket(s) as child of the master;
The description of the functionality in the package ("a new link type will be available") is unaccurate. Actually, the link types remains the same even after installation of Master-Slave package.
Regards, d.
Inviato: venerd́ 5 marzo 2010 16.41
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] R: unable to use master/slave feature
Hi Daniele,
Thanks for your explanation, I just created a new ticket, marked it as master and then I went to some other ticket and clicked on the Link button, then I paste the ticket number of the master ticket on the Ticket# box but before clicking the Link button, I guess I should choose if it's a master or slave type of link but it only shows to me parent and child options. Am I missing something here?
Leonardo Certuche
On 5 March 2010 10:06, CARNINO Daniele (FIAT ITEM) <
daniele.carnino@fiatgroup.com<mailto:
daniele.carnino@fiatgroup.com>> wrote:
I've tested this feature once, but I remember that has seemed rather tricky to me, but working.
In order to use this feature, you need to manually open a new ticket and set it as a master first, then link the others ticket you wish to control to the master, which should be visible in the link list, now.
As far as I can remember there's no way to use an existing ticket as a master: you need to open one only for this purpose.
Anyway, is more complex to explain than to make it, believe me: sorry for the confused explanation, d.
________________________________________
Inviato: venerd́ 5 marzo 2010 15.18
A: User questions and discussions about OTRS.
Oggetto: [otrs] unable to use master/slave feature
Hi there,
We have OTRS 2.4.5 with ITSM 1.3.2 and just installed
http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take advantage of its features (announced at
http://otrs.org/2.4/features/)
I installed the package, reload the web interface and even restarted the OTRS service but I still don't see the master or slave options when linking a ticket (I only see parent and child options)