how about in Windows environment - i did install the DateTime module, can somebody show me an example of the C:\Program Files\OTRS\OTRS\bin\cgi-bin\opennms.pl file?
 
thanks!

From: otrs-bounces@otrs.org [otrs-bounces@otrs.org] On Behalf Of Michiel Beijen [mb@otrs.org]
Sent: Wednesday, September 23, 2009 7:36 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] OPENNMS SOAP Problem..

Hi Doug,

Apart from SOAP::Lite the OpenNMS integration currently also requires the module SOAP::DateTime.
You can see if it's installed via the command:

perl -MSOAP::DateTime -e 1

Please make sure it is installed. You probably can't find it in your package manager, so you'd have to install via the CPAN.
--
Michiel

On Wed, Sep 23, 2009 at 12:12 PM, Doug Hall <DHall@com2com.com> wrote:

No matter how hard I try.. OpenNMS integration won’t install as it cant see SOAP.

I installed it manually via ROOT, using CPAN via root.. NOTHING..

 

root@c2c-intranet1:/opt/otrs/bin# ./otrs.checkModules

   o CGI............................ok (v3.45)

   o Date::Pcalc....................ok (v1.2)

   o Date::Format...................ok (v2.22)

   o DBI............................ok (v1.607)

   o DBD::mysql.....................ok (v4.008)

   o Digest::MD5....................ok (v2.39)

   o Crypt::PasswdMD5...............ok (v1.3)

   o LWP::UserAgent.................ok (v5.819)

   o Encode::HanExtra...............ok (v0.23)

   o IO::Scalar.....................ok (v2.110)

   o IO::Wrap.......................ok (v2.110)

   o MIME::Base64...................ok (v3.08)

   o Mail::Internet.................ok (v2.04)

   o MIME::Tools....................ok (v5.427)

   o Net::DNS.......................ok (v0.65)

   o Net::POP3......................ok (v2.29)

   o Mail::POP3Client...............ok (v2.18 )

      o IO::Socket::SSL.............ok (v1.30)

   o Net::IMAP::Simple..............ok (v1.17)

      o Net::IMAP::Simple::SSL......ok (v1.3)

   o Net::SMTP......................ok (v2.31)

      o Authen::SASL................ok (v2.12)

      o Net::SMTP::SSL..............ok (v1.01)

   o Net::LDAP......................ok (v0.39)

   o GD.............................ok (v2.39)

      o GD::Text....................ok (v0.86)

      o GD::Graph...................ok (v1.44)

      o GD::Graph::lines............ok (v1.15)

      o GD::Text::Align.............ok (v1.18)

   o PDF::API2......................ok (v0.73)

      o Compress::Zlib..............ok (v2.015)

   o SOAP::Lite.....................ok (v0.710.06)

   o XML::Parser....................ok (v2.36)

 

 

 

 

 

ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Wed Sep 23 11:11:55 2009

Message: Sorry, can't install package, because module SOAP::Lite v0.1 is required and not installed!

Traceback (13744):
   Module: Kernel::System::Package::_CheckModuleRequired (v1.106) Line: 2012
   Module: Kernel::System::Package::PackageInstall (v1.106) Line: 374
   Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81) Line: 1392
   Module: Kernel::Modules::AdminPackageManager::Run (v1.81) Line: 670
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

 

 

 

 



Doug Hall
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