[otrs] Change the sender name to agent name in article list ?

Hi all, One frustrating point in using OTRS is that all the sent articles from OTRS Team appears with the same generic name (for example : Support Team) because we use the same generic email address (for example : support@support.commailto:support@support.com). Is it possible to change this sender’s name to the agent’s name who effectively did the action (sending the email/response) ? Thanks ! Egareg JAOUEN