Re: [otrs] Disable the button reply for tickets closed

Hi, 29.05.2017 22:59 - Moises Silva schrieb: >   Is there anyone that know if possible to disable the option reply

for tickets with states "closed successful", "closed unsuccessful" and "closed with workaround"?

have a look here [1]http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-r... Properties => { Ticket => { State => ['closed successful', 'closed unsuccessful', 'closed with workaround'], PossibleNot => { Action => ['AgentTicketCompose'], should work fine :-) -- Florian [1] http://doc.otrs.com/doc/manual/admin/stable/en/html/customization.html#acl-r...