To refresh, the table needs to be updated. Generic Agent can be used to search for tickets with username oldusername and assign customer newcustomer.

On Mon, Jan 17, 2011 at 5:26 AM, Frank Thommen <frank.thommen@gmx.net> wrote:

Hi,

I switched my customer backend from "Databse" to "LDAP". Most new tickets are now created with the correct customer information. However the old tickets still show no customer information, even though I've corrected all CustomerIDs manually.

How can one tell OTRS (v 3.0.3) to refresh/relookup the customer information for a sepcific or all tickets?

Since not all customers send their requests with the email address that is registered in LDAP, I'll have to do that regularly in the future. Hopefully that is possible at all

Cheers

frank

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