Thanks a ton. I will give it a try and confirm.
GoodWills
Parag Bhalerao
From: otrs on behalf of Gerald Young
Reply-To: "User questions and discussions about OTRS."
Date: Monday, December 11, 2017 at 7:12 PM
To: "User questions and discussions about OTRS."
Subject: Re: [otrs] Restricting Customer Users from viewing Company Tickets
Hi,
1) enable CustomerGroupSupport in Framework -> Frontend::Customer
2) Create a group, such as CompanyTicketViewers
3) assign customers to a group (rw)
4) In Ticket->Frontend::Customer::ModuleRegistration, find Company Tickets, click the boxed plus under Group:, and type CompanyTicketViewers (save)
Membership in the group will determine whether Company Tickets is visible.
On Tue, Dec 5, 2017 at 9:54 AM, Parag Bhalerao mailto:Parag.Bhalerao@cybertech.com> wrote:
Friends,
I am sure it’s a simple question, but I am a bit lost.
I want only some of the customer users to see company tickets and rest of the users to see only their own tickets. Can you kindly guide me on how to configure this? Many thanks.
GoodWills
Parag Bhalerao
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