Re: [otrs] Notify new owner of ticket?

Mamakwa M. Sefiri wrote:

I once had the same problem, Queue Management and make customer State Notify to be YES

Terry was asking about agent notifications, so I don't think that will help. Nils Breunese.

-----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.nl] Sent: 02 November 2006 04:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Notify new owner of ticket?

Terry Dobbs wrote:

...

I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue?

Anyone have any idea?

Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o)

Nils Breunese.