[otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

3 Aug 2016

      Dear List,
I am fiddling around with E-Mail-Ticket-Templates, this is very nice, we
need to send standardized E-Mails very often, submitting some data.
I used the youtube vid from https://www.youtube.com/watch?v=1B8mZ9Ku_bA

Creating the button for the template in "AgentTicketEmail.tt" and filling
in the fields for Subject, Body, etc. is trivial, I am looking for a
solution to prefill the fields for customer, CC and BCC.

Does any1 know a way? Sniffing through source code, I already tried the
obvious names like "ToCustomer", etc.

My "code":
# example template form for customizations

    <input type="hidden" name="Subaction" value="StoreNew"/>
#     <input type="hidden" name="ToCustomer" value="mail@mail.com"/>
#    <input type="hidden" name="CcCustomer" value="j.haake@kk-es.de"/>
    <input type="hidden" name="FormID" value="[% Data.FormID | html %]"/>
    <input type="hidden" name="ExpandCustomerName" value="2"/>
    <input type="hidden" name="Dest" value="16||Things"/>
    <input type="hidden" name="Subject" value="New Problem in section XX
pipe YY"/>
    <input type="hidden" name="Body" value="you are *****ed"/>
</form>

It works fine, except for the Customer and CC-Fields :/

Any help is highly appreciated!

BR
Julius

[otrs] E-Mail-Ticket-Template -> "To"-Field and CC / BCC

Julius Haake