Hi to everybody. I'm valuating otrs as the appropriate tool for my company. I've installed it, configured and everything works well. I can create queues, customers, and tickets but now I need to change the default customer interface. I 'm requested to create a customer interface where the customer of a company could see the list of open tickets but not view the content of them. It's possible to do this kind of operation ? Could you be so kind to give me any hint or suggestion related to. I've read most of the faq but I wasn't able to find a solution, yet. If this is not possible, it would be ok for me to add some graph related to queue usage but this seems to be even more complicated. //Any help would be greatly appreciated. Thank you in advance. Alessandra Richetti