Thanks Leonardo,

Julio Cesar Angulo Quiroz

Telf.: 997066155

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche
Enviado el: Sábado, 30 de Octubre de 2010 08:03 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] convert email to ticket

Hello,

That's a default OTRS feature, you can read more at http://doc.otrs.org/2.4/en/html/x1352.html

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

On 29 October 2010 15:52, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:

Hi team, I wonder if they know a practical manual on how to convert email into ticket and put in a queue, use the administrator email account, but the mails are not converted to tickets, they could send me some link that can guide me, thank you very much .

Julio Cesar Angulo Quiroz

Telf.: 997066155

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