Finally I was able to delete these tickets using the generic agent. But since then our otrs does not send any email. The communication logs shows again more than 1000 open communications and the number is constantly growing. Why is otrs queuing these messages without sending it? Where can I start searching for the reason?

Mathias

Hi all,

a user created more than 5000 tickets within 3minutes via a web browser. How can I find out what happened here? And how can I delete these tickets or move it to a spam queue? I already found the generic agent, but it tells me there are no tickets matching my filter criteria (search with the same filter finds all tickets).

My otrs version is 6.0.14.

Mathias

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