OTRS does not support this function, in order to achieve this (as has been pointed out previously) you need to configure your MTA to route a copy of the message to a second mailbox and use that mailbox as the backup store. Steve Mujtaba Karim wrote:
How do I keep a copy of email in my mail server and at the same time make oTRS fetch email in its database
*Mujtaba Karim*
*Customer Support Manager*
*Pix**Sense Inc.*
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan**
* C:* 92.300.821.8601* | **F:* 92.21.432.2721-4* | **E:** mkarim@pixsense.com mailto:mkarim@pixsense.com* www.pixsense.com http://www.pixsense.com/
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