[otrs] Error: Need CustomerID!!!

23 Nov 2009

      Hi Team,
 I Have problem with Microsoft ADS LDAP Auth. The customer Auth giving me
the following error

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Mon Nov 23 19:11:26 2009

Message: Need CustomerID!!!

Traceback (6147):
   Module: Kernel::Output::HTML::Layout::CustomerError (v1.176.2.2) Line:
4120
   Module: Kernel::Modules::CustomerTicketOverView::Run (v1.50) Line: 77
   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852
   Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48

the Kernel\Config.pm file is like this :-

# ADS LDAP Server Auth Config
# AGENT AUTH CONFIG
 $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
 $Self->{'AuthModule::LDAP::Host'} = '192.168.0.6';
 $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
 $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
 # FOR Search in LDAP
 $Self->{'AuthModule::LDAP::SearchUserDN'} =
'CN=Administrator,CN=Users,DC=example,DC=com';
 $Self->{'AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
# CUSTOMER AUTH CONFIG
 $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
 $Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.0.6';
 $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
 $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
 $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'CN=Administrator,CN=Users,DC=example,DC=com';
 $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';
# CustomerUser1
   # (customer user ldap backend and settings)
 $Self->{CustomerUser1} = {
 Module => 'Kernel::System::CustomerUser::LDAP',
     Params => {
        Host => '192.168.0.6',   # ldap host
        BaseDN => 'dc=example,dc=com', # ldap base dn
        SSCOPE => 'sub',         # search scope (one|sub)
        # The following is valid but would only be necessary if the
        # anonymous user does NOT have permission to read from the LDAP tree
        UserDN => 'CN=Administrator,CN=Users,DC=example,DC=com',
        UserPw => 'PASSWORD',
        AlwaysFilter => '',
        SourceCharset => 'utf-8',
        DestCharset => 'iso-8859-1',
  },
  # customer uniq id
 CustomerKey => 'sAMAccountName',
     # customer #
     CustomerID =>  'mail',
     CustomerUserListFields => [ 'cn', 'mail'],
     CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
     CustomerUserSearchPrefix => '',
     CustomerUserSearchSuffix => '*',
     CustomerUserSearchListLimit => 250,
     CustomerUserPostMasterSearchFields => ['mail'],
     CustomerUserNameFields => ['givenname', 'sn'],
 CustomerUserExcludePrimaryCustomerID => 0,
     Map => [
       # note: Login, Email and CustomerID needed!
       # var, frontend, storage, shown, required, storage-type
       #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
        [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
        [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
        [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
        #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
        #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
      ],
 };

And also my agent has some problem with LDAP Auth
it is giving the Error Like this :-

Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps
the user is invalid.

  Please Help me to solve me this problem.

-- 
Thanks and Regards,
Ashish Gangani,