Hi all, Having just installed a new instance of OTRS, I installed and configured it against a Postgres database, and after install I was able to log in using the default root@localhost user. I then tried to add the "CustomerUser' variable to the config file to authenticate against LDAP. I am now unable to log in at all. There are a number of points I could not find stated anywhere obvious in the manual: - There seem to be "admins", "agents" and "customers". Can you authenticate all three against LDAP? Only customers against LDAP? The manual imples only customers can be authenticated against LDAP, but then when I turned on customer authentication, agent authentication stopped working. - If agent auth is supported against LDAP, how does the initial admin user get set up (if any)? Must I create a user in my LDAP directory called root@localhost? How do I create additional admins? - If basic authentication is switched on, which parts of the /otrs/ directory needs to be protected with basic authentication? The entire directory? Only customer.pl? I am using OTRS v2.0.4. Regards, Graham --