On the right hand side of the ticket, either in queue view or zoom view, there is an info panel giving you information on the customer and the state of the ticket etc.

Currently some of the text such as State, Queue, Locked & Priority appears in red by default.

Is it possible to change this colour. If so, where can I find it? I have looked in the css.dtl file but it doesn't appear to be in there. I also tried editing the AgentTicketZoom.dtl file and a couple of others as they have the <font color="red" tag for the various options. I changed it but it didn't do anything and stays red. Any ideas?