On 10/28/05 10:51 AM, "Danie Theron"
Mark J. Nernberg wrote:
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mauricio Tavares Sent: Friday, October 28, 2005 10:09 AM To: User questions and discussions about OTRS.org Subject: [otrs] otrs and imap
Has anyone successfully used otrs with imap? If so, how did you do it?
I assume you're talking about the Postmaster section -- for users to send ticket requests into the system, as opposed to webmail.
For webmail, IMAP works just fine.
For the PostMasterPOP3.pl process, IMAP won't work at all, as PostMaster only has calls for POP protocol. IMAP is completely different and not compatible.
If you are running an Exchange server , just create a 2nd account , and fwd the existing account to that account.Well that's what I'm doing at the mo , not the best solution , but it works.Just my 2c
On our servers, we use either Cyrus-IMAP or dbmail. Both have separate POP3 daemons which can access the inbox only -- which is all that's necessary -- and interact just fine with OTRS. However, honestly, dbmail is still a little shaky in some of its IMAP implementations, such as folders/subfolders. If you're using Courier, it also has a POP daemon. I'm pretty sure that UW does, too, but if not, there's always qpopper or another reasonable alternative. In general, the use of Exchange is not recommended due to its very shitty security history. -- Mark J. Nernberg Director of Technology (412)478-6262 http://www.downtownhelpdesk.com/ Customer Support: support@downtownhelpdesk.com Have you tried our on-demand remote support services? Downtown Help Desk and 1-Fast Computer Service, providing quality technology solutions to the small business since 2003.