[otrs] otrs and email

Hi all, I'm new to otrs and just installed it on FC2. I've searched through the man, but can't see anything about how the setting up email accounts etc works i.e. do i need to set up a single account for otrs and everyone emails to that? or create everyone in otrs? Can anyone give me some pointers or point me in the right direction? OK, I'm a bit new to Linux and am trying to use it through my company, so go easy on me guys ;-) Thanks Philip ___________________________________________________________ALL-NEW Yahoo! Messenger - all new features - even more fun! http://uk.messenger.yahoo.com