Hi,<div>I just finish to setup a pratical (and experimental) solution to give OTRS customer users an upload area in the otrs server:</div><div><br></div><div>Quite simple and powerfull: in apache conf just enable webdav with custum OTRS auth provider</div>

<div><br></div><div>Every customer has a private webdav folder <a href="https://upload.mycompany.com/%7B$otrsCustomerID%7D" target="_blank">https://upload.mycompany.com/{$otrsCustomerID}</a></div><div>OTRS agents can read/write in every folder and can create new customers root folder.</div>

<div><br></div><div>WebDav clients tested: Cyberduck, BitKinex and Curl (command line)</div><div><br></div><div>It&#39;s a pleasure to use the OTRS api.</div><div><br></div><div><div>Francesco</div><div><br></div><div>--</div>
<div>Custom OTRS Auth Provider: <a href="http://pastebin.com/bC1vZfNW">http://pastebin.com/bC1vZfNW</a></div></div><div><br></div><div>Apache conf follow.</div><div><br></div><div><div><font face="courier new, monospace">&lt;VirtualHost *:443&gt;</font></div>
<div><font face="courier new, monospace">ServerName <a href="http://upload.mycompany.com" target="_blank">upload.mycompany.com</a></font></div><div><font face="courier new, monospace">DAVLockDB ${APACHE_LOCK_DIR}/DAVLock</font></div>

<div><font face="courier new, monospace">SSLEngine on</font></div><div><font face="courier new, monospace">SSLCertificateFile /etc/apache2/ssl/upload_ssl.cert</font></div><div><font face="courier new, monospace">SSLCertificateKeyFile /etc/apache2/ssl/upload_ssl.key</font></div>
<div><font face="courier new, monospace"><br></font></div><div><font face="courier new, monospace">DocumentRoot &quot;/var/www/upload&quot;</font></div><div><font face="courier new, monospace">
PerlLoadModule Apache::AuthenHook</font></div><div><font face="courier new, monospace">PerlModule My::OTRS_SimpleAuthProvider</font></div><div><font face="courier new, monospace">Perlrequire /opt/otrs/scripts/<a href="http://apache2-perl-startup.pl" target="_blank">apache2-perl-startup.pl</a></font></div>
<div><font face="courier new, monospace"><br></font></div><div><font face="courier new, monospace">PerlModule Apache2::Reload</font></div>
<div><font face="courier new, monospace">PerlInitHandler Apache2::Reload</font></div><div><font face="courier new, monospace">PerlModule Apache2::RequestRec</font></div><div><font face="courier new, monospace"><br></font></div>
<div><font face="courier new, monospace"><br></font></div><div><font face="courier new, monospace">&lt;Directory /var/www/upload&gt;</font></div><div><font face="courier new, monospace"><br></font></div><div><font face="courier new, monospace">   DAV On</font></div>
<div><font face="courier new, monospace">   SetEnv redirect-carefully</font></div>
<div><font face="courier new, monospace">   ForceType application/x-downloadable</font></div><div><font face="courier new, monospace"><br></font></div><div><font face="courier new, monospace">   Options MultiViews Indexes</font></div>
<div><font face="courier new, monospace">   AllowOverride None</font></div><div><font face="courier new, monospace">   Order deny,allow</font></div><div><font face="courier new, monospace">   Allow from all</font></div><div>
<font face="courier new, monospace">   AuthType Basic</font></div>
<div><font face="courier new, monospace">   AuthName &quot;OTRS Upload area&quot;</font></div><div><font face="courier new, monospace">   AuthBasicProvider My::OTRS_SimpleAuthProvider</font></div><div><font face="courier new, monospace">   Require valid-user</font></div>
<div><font face="courier new, monospace">&lt;/Directory&gt;</font></div><div><font face="courier new, monospace">&lt;/VirtualHost&gt;</font></div></div><div><font face="courier new, monospace"><br></font></div>
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