Hi Jonas,
This has already been fixed by Carlos Rodriguez in upcoming OTRS 3.1.8
- see this bug report which also has pointers at which files to
replace for OTRS 3.1.7:
http://bugs.otrs.org/show_bug.cgi?id=8230
Michiel Beijen
Senior Consultant
OTRS BV
Schipholweg 103
2316 XC Leiden
The Netherlands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
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On Wed, Jul 18, 2012 at 8:43 AM, Wisniewski Jonas
Hi everybody,
I’m searching a way to create an URL so our Agents can use it with our CTI software, where the caller number is given as a parameter to search for.
In OTRS 3.0 it was possible with a link like this: http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandC...)
But the “..&From=” seems not to work anymore.
I already read in the otterhub forum that this is caused by the customer multiselect function (that we don’t need) but I haven’t found any workaround yet L
Is it possible to directly link to the popup window where I can select a customer with caller number already filled in the searchfield?
Or has anyone an idea how to solve this problem?
Mit freundlichen Grüßen
Jonas Wisniewski
Netzwerktechnik
___________________________________
EDUARD NEWERKLA BÜROMASCHINEN e.K.
Röntgenstr. 22
73431 Aalen
Telefon (0 73 61) 57 09-75
Fax (0 73 61) 92 59-75
E-Mail Jonas.Wisniewski@newerkla.de
Internet http://www.newerkla.de
Amtsgericht Ulm HRA 500626
Sitz: Aalen
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