Dear OTRS-Community,

if you weren't aware of it until now: yes, we are working on the OTRS fork. In the last years OTRS AG has been responsible for tricky community work and difficult partnership within OTRS software. It makes real innovation impossible. We will split off into KIX based on OTRS 5 with our community module KIX4OTRS 8.
 

The most important facts about our OTRS fork:
 

- The new service management system is called KIX.
- KIX4OTRS is Open Source Software and KIX will continue it.
- We plan to establish a community incl. building up a forum and partner network.
- We will offer a migration strategy. Users of (KIX4)OTRS won't notice huge changes in the first step so that the migration will be kept as simple as possible.
- If you stay with OTRS standard, we won't leave you alone with it. We help furthermore within OTRS issues.
- We keep promises we made: published releases of KIX4OTRS will be maintained as usual. KIX4OTRS 8 for OTRS 5 will be published in January 2016 and will be maintained until Dec 2018. KIX4OTRS 7.1 will be maintained until Dec 2017.

We thank you for your feedback and patience. We'll inform you about further details in the coming weeks (among all in our social media channels, at OTRS forum and via our newsletter or news http://www.cape-it.de/news-en for English and http://www.cape-it.de/news for German contents).

Our press release is already online: http://www.cape-it.de/en/company/press/press-releases/press-releases-reader/capeit-breathes-new-life-into-service-management-a-fork-of-otrs-rises.html

If you have questions or if you wish to subscribe to the newsletter, please contact us directly via info@cape-it.de

Kind regards,

Anna Brakoniecka

**  Flexible providing of services related to OTRS **

** http://www.cape-it.de/order **
 

Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy

http://www.cape-it.de/
Tel: +49 371 27095 620
Fax: +49 371 27095 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth, Thomas Maier