Hi,
350KB is quite big for web based images. That's almost 1MB just for
your images. If the customers are coming in over a WAN this could be
effecting things. You could firstly try to reduce them by saving them
with either jpeg or png compression.
Rory
Support my 365 Challenge in aid of the Irish Cancer Society
www.365challenge.ie
2009/8/5 Emily Flynn
(OTRS version 2.3.4, FAQ version 1.5.4)
Hi all,
I created an article in our FAQ that makes use of three GIF's embedded using the WYSIWYG editor, the Gif's are roughly 350KB each. The article was external (customer) from the start. When I browse to the FAQ through the Agent login, the pictures load up fine, but when I browse to the FAQ throught the customer login, the pictures take a minute or two to load. I have
Any suggestions on what I could do to resolve this?
Thanks
Emily
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/