I think this is not possible
I had the same problem and I changed our webforms, so the sender of the e-mail is the customer e-mail address
Regards,
Peter van Beugen
-----Oorspronkelijk bericht-----
Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens justinjohnson@f2s.com
Verzonden: maandag 18 juni 2007 12:52
Aan: OTRS List
Onderwerp: [otrs] Grabbing Default Reply Address from Email?
Hi Guys,
Another question after the last couple, which were very nicely solved and made
life much easier for us.
At the moment we have a support form that sends us emails from an email address.
and in this form which is turned into an email it lists a customers email
address.
Is there any way of getting OTRS to look at the email content, and take the
value of this part of the mail:
CUSTOMER EMAIL ADDRESS:
test@test.com
And change the default reply to address to include this rather than the webform@
address?
Thanks
Justin
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