[otrs] First response time according to time of the day

27 Mar 2008

      Hello,

I have an SLA such as:

		If working hours, first response time is 30mins,
		If out of working hours, first response time is 60mins.

Have can I configure the OTRS? Should I define different queues or different SLA? 

Thanks in advance,
Aysel

Aysel Pamuk