Hi there,

 

I have several issues using OTRS 2.4.8 about copy and paste with html tags.

 

It seems that TinyMCE is a better editor than the one used by default in OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just with a new look)

 

My questions:

 

1) is it possible to change this rich text editor with another one?

 

2) where and what file(s) to modify? I imagine there is a call to a javascript with the text field in parameter

 

Thanks for any help,

 

Philippe

 

Philippe Martignier

Communications Division

Customer Service Center

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : NC

Office : 3, 316

 

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