Hi I want my users to be able to setup tickets by email. I have setup the default email address in the Email Address section of System in the Admin portal. Do I have to setup anything on the Postmaster POP3 account in the Misc section of the admin portal? The default email address is a distribution list on my exchange server, I want to set it up so that when an email is mailed to the distribution list ( the list has its own SMTP address like p.It@dhr-rgv.commailto:p.It@dhr-rgv.com) it sends the ticket notification to all agents. I am also interested in setting up the system so a user can go to the customer portal and a log a ticket without logging in. Please help me with some details or redirect me to where I can find some clear instructions on setting it up this way. Thanks in advance ________________________________ "This e-mail and the files transmitted with it are the property of Doctors Hospital at Renaissance and/or its affiliates, are confidential, and are intended solely for the individual or entity to whom this e-mail is addressed. If this e-mail was sent to you by error, please delete the message immediately from your computer. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. All inbound and outbound e-mail messages and attachments are being scanned for viruses, spam, and content by an appliance. Any questions or concerns please call the IS E-mail Administrator or IS Network Administrator at 956-661-7799."