
The OTRS logs don't show a thing, they don't even show an attempt to acknowledge, so it is an internal OTRS issue. Didn't know you could increase the OTRS logging, I'll look into that.
OTRS doesn't try to acknowledge, so it is not a limitation between OTRS/Nagios boxes. There may very well be a problem there but I'm not up to troubleshooting that yet. ;)
SystemMonitoring was reconfigured to acknowledge on TicketQueueUpdate (Rather than TicketLockUpdate) but that made no difference. No attempt is made to acknowledge the alert in either situation, whether I manually perform the appropriate action (queue or lock), or whether a generic agent performs the action.
Never worked, new system, still in dev.
Cheers
Rob.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall
Sent: 02 December 2015 17:50
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] SystemMonitoring
Nothing in the OTRS log. May want to check the otrs' folders for error_logs, increase logging to get something (think that's LogFile).
Could Nagios server/auth be limited by IP? Firewalling (iptables, etc)? Did you run the HTTP post from the Nagios server? (Confirming that you checked the saved Nagios user/pass in OTRS is correct?)
Is an action being performed on the notification ticket to generate the ack? (I think locking monitor ticket will do, not all actions will.)
Has this ever worked? Backed out of changes? Reinstal the package?
LQM
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rob Shears
Sent: Wednesday, December 2, 2015 12:03 PM
To: User questions and discussions about OTRS.