Hi Stein, You could make the big text-area hidden and place a few HTML-textboxes over it with some javascript to update the hidden field when changed. Met vriendelijke groet, Niels L.M. van Adrichem ITCall - Your Partner in Telecom and Contact Center Services! Tel: +31 (0) 10 707 38 98 Mob: +31 (0) 6 234 95 069 Fax: +31 (0) 10 519 08 70 E-mail: NvanAdrichem@ITCall.NL Rodenrijseweg 70 2651 BV BERKEL & RODENRIJS -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Stein Erik Berget Sent: woensdag 9 december 2009 9:41 To: otrs@otrs.org Subject: [otrs] Is it possible to create 'Form based' templates I would like to have a response template for use when answering tickets that looks like this: Hi! We are pleased to announce that the <PRODUCT-NAME> <RELEASE-NUMBER> release is now available for download at <DOWNLOAD-LOCATION>. We believe that this release will fix your problem. Regards, Where the '<PRODUCT-NAME>', '<RELEASE-NUMBER>' and '<DOWNLOAD-LOCATION>' is the only information my Support Engineers needs to fill in. I would really like that this was a 'form' with three holes for these pieces of information. Is this something that is easy to do with OTRS? An another example would be something like this: Hi! We are pleased to announce that the <PATCH-NAME> is now available for download at <DOWNLOAD-LOCATION>. We believe that this patch will fix your problem. Regards, We have quite a few patches and products and releases, so creating a response template for each one would be quite massive, or do you have any other suggestions for me? -- Stein Erik --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/