On 15-05-21 11:26 AM, Ritchie, Dennis wrote:
They were the stats from the OTRS Server not the SQL server.
If you'd like some help, you should provide the information about the MySQL server...
However, I think that I may have found my issue. I am using a POP3 Account to take in email and the default for Re-authorizing to the server was 20 emails. Ticket -> Core::PostMaster::PostMasterReconnectMessage
It seems that my POP3 provider is not particularly responsive and the repeated re-authorization requests was causing the system slowdown (I'm still testing to be sure). I increased the value from 20 to 999 (Max) and OTRS has been much more stable. I have only had to restart it 1 time since the change and that was almost 1 full month later.
I never have to restart anything with OTRS.
I have to wonder why this would keep the system from responding. Shouldn't the postmaster script be separate from the rest of the system and running on it's own thread(s)? Apache as I mentioned was running and accessible the entire time.
The postmaster script should not cause any issues, unless it is locking a database table.
So thank you to all who have tried to help me with this issue.
Thank You
Dennis
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: Wednesday, May 20, 2015 7:13 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] question
On 15-04-20 03:15 PM, Ritchie, Dennis wrote:
<quote> That sounds more like a resource constraint problem on the server </quote>
I agree but see below (I've munged some of the information):
Are these top stats from the OTRS server or the MySQL server? I think it would help if you could share some stats on the MySQL server. I typically set the sysstat cronjob to 1 minutes and use kSar to graph the results. But top output may be ok. Well top with the output of "vmstat 1 15".
Thanks,
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