22 Jun
2004
22 Jun
'04
8:10 p.m.
On Friday, June 18, 2004 8:22 PM
Charles R. Thompson
We will have two teams on opposite sides of the world. When a UK user sends in a support request, the Pop3 account for co.uk should grab it. When the UK agent replies, will the co.uk address always stay with them or is there something I need to do to ensure our UK agents are sending mail out from the right account when doing a simple reply?
The reply adress is a per-queue setting, so you shouldn't run into problems. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388