Hi,

Many thanks for the advice from everyone.

After granting the privileges, hashing out "skip-networking" and restarting mysql it all worked fine.

Regards

Mike

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Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Leonardo Certuche
Gesendet: Mittwoch, 4. Februar 2009 20:59
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

I ran the following command on the mysql console to make it work having OTRS-Manager installed in a machine with IP A.B.C.D:

GRANT ALL PRIVILEGES ON otrs.* TO some_user@A.B.C.D identified by 'some_password';

On Wed, Feb 4, 2009 at 10:21 AM, James, Michael <Michael.James@unitymedia.de> wrote:

Thanks Steve, i'll take a look.

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Steven Carr

Gesendet: Mittwoch, 4. Februar 2009 16:20

An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Manager App

James, Michael wrote:
> Thanks for the info. I guess you know the question i have now, how and where can I configure that?

MySQL: check the my.cnf file to see if "skip-networking" is not hashed
out, if it is there hash it out and restart MySQL.

OTRS user: you will need to delve into the MySQL server itself and
either reconfigure the existing user, or create a new one that has
access to the OTRS database.

http://dev.mysql.com/doc/

Steve

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Leonardo Certuche
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