Hi Antonio,
Hi,
Following with this problem y try to check the crontab and find and login as root: servotrssuse:~ # crontab -l -u otrs no crontab for otrs servotrssuse:~ # crontab -l no crontab for root
With this I understand there aren't running the otrs cron is that rigth ? How can I restart the cron jobs ??
There is a script in the bin/ directory of your OTRS installation which starts the cron jobs - Cron.sh. If you have installed the rc start script in SUSE using suse-rcotrs, which can be found in the scripts/ directory, then you can use the rcotrs stop/start function to start the cronjobs. Remember that the otrs user has no shell set in /etc/passwd! You must pass a shell to your 'su' command when starting the Cron.sh manually. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann