Hi Andrew, On Mon, Apr 07, 2003 at 10:40:06AM -0400, ahall@coxnews.com wrote:
If a 'note internal' is not a private note then what is the difference between a 'note internal' and a 'note external', when adding a note to a ticket?
note-internal: note just shown for agents (agent to agent) note-external: note shown for agent and customer (should _not_ be used as communication between customer and agent!) I added a glossary to the doc, maybe it's useful: http://otrs.org/docu/glossary.html
Stats:
What statistics are available from version 1.0.2-01? All I can see is total tickets with its closed status.
What Graphs are available? I see a heading under the 'stats' page, but no graphs, nor did I find any documentation about such.
Currently there is just a ticket-state overview and a ticket-action-graph (created by bin/mkStats.pl). Of course you can create custom stats by using the SQL database (there are no examples available). PS: There is a database layout picture in the cvs - http://otrs.org/cgi-bin/cvsweb.cgi/otrs/doc/otrs-database.dia
Andrew
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl