On 13.05.2010, at 19:58, Ivan De Masi wrote:

Or would only a "move into" right also prevent OTRS to show the tickets on the dashboard?

Yes.

Freundliche Grüße / Kind regards

Nils Leideck

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Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com