I have two questions. I am setting up OTRS for our internal helpdesk. I used the RPM on Suse 9.1. I am not using mod_perl so I made the appropriate config changes and everything seems to be going well. Anyways, I have two situations that I would like to inquire about. 1) We have only a few queues set up. Basically, one is called L1 and another L2 with sub-queues under L2. We have level 1 helpdesk personnel set up so that they can only create issues in the L1 queue. They can move them into L2 queues, but that's it. However, when a "customer" (employee) signs on to the customer interface, they can create issues into any queue. How can I limit them to that L1 queue only as well? 2) the internal email address we use for otrs is otrs@info-sys.lewisgaleclinic.com. We also have a couple of others that filter into specific queues, but my question is this... Is there a way that I can make otrs' outgoing emails to be from helpdesk@lewisgaleclinic.com yet the reply-to address be the otrs@info-sys.lewisgaleclinic.com? This would be to satisfy whitelist requirements that we have in place. Thanks in advance for your help.