Hi Dinitrios
Sysconfig and Ticket has a lot of info as you did
see.
There are not enough documentation.
I have read all and test every option.
If you have any question email to the
list.
The 1.3 version must to be configured modifying the files;
now with 2.x the set up is made by sysconfig and ticket way.
Best regards
Carlos
México
Date: Sun, 23 Sep 2007 18:24:30 -0500
Subject: RE: [otrs] Ticket generation
To: "'User questions and discussions about OTRS.org'"
<
otrs@otrs.org>
Content-Type: text/plain; charset="iso-8859-1"
Hi Dimitri,
Just log in as admin and set up the Ticket Number
Generator and the System
ID.
The generator is
year+month+day+systemid+counter.
Go to admin area, then to the sysconfig panel.
Select Ticket -> Core:: Ticket and modify the
Ticket Number Generator
you
can select "autoincrement" to back to your original format.
Select Framework -> Core where de System ID
is.
Carlos
México
This is great and I was able to get
it to work! However, there is
a lot of information in SysConfig. Where is this documented?
I also learned about $OTRS/var/log/TicketCounter.log but I
could not find info about it in the docs either. (I searched the
list archives.) Am I missing configuration documentation
somewhere? The basic docs do describe each module but it's
hard to understand how they all tie together sometimes.
Dimitri
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