I changed it and works fine accept now all tickets go to postmaster queue is there some setting I missed.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth
Sent: Friday, September 03, 2004 4:41 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Queues

Yes.  I don’t remember the exact code, but look through defaults.pm for “customerownselectionpanel” or something like that.  You can define the queues you want them to see there.

 

Tyler Hepworth

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Neal Timm
Sent: Friday, September 03, 2004 3:06 PM
To: otrs@otrs.org
Subject: [otrs] Queues

 

I would like to have multiple valid queues but only want the customer to be able to see one queue is there any way to hide these when the customer selects create ticket.