Have you tried stopping all services i.e. apache, mysql and shutdown your system and reboot starting all services up from fresh? Also have you tried updating to 2.0? Also how much data do you have? Can you afford to start over or is this is the field being used with customers? How important is your data? Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florent Guiliani Sent: Monday, January 09, 2006 9:17 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] No Permission! Michael Belz a écrit :
Did you run otrs.ChekcModules script? Run that to see if you need to update your perl modules.
Yes All is OK (see above). All was working right but I don't know wky, from a couple a hours it's don't work anymore :( [otrs@evolution9 bin]$ ./otrs.checkModules CGI ... ok Date::Pcalc ... ok Date::Format ... ok DBI ... ok DBD::mysql ... ok Digest::MD5 ... ok LWP::UserAgent ... ok IO::Scalar ... ok IO::Wrap ... ok MIME::Base64 ... ok MIME::Tools ... ok Mail::Internet ... ok Net::DNS ... ok Net::POP3 ... ok Net::LDAP ... ok Net::SMTP ... ok Authen::SASL ... ok GD ... ok GD::Text ... ok GD::Graph ... ok GD::Graph::lines ... ok GD::Text::Align ... ok XML::Parser ... ok [otrs@evolution9 bin]$
Thank you,
Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Florent Guiliani Sent: Monday, January 09, 2006 9:04 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] No Permission!
And in /var/log/httpd/errors_log I've got:
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006
Message: Need module!
Traceback (32402): Module: Kernel::System::Main::Require (v1.1) Line: 44 Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006
Message: Module '' not found!
Traceback (32402): Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006
Message: Need module!
Traceback (32402): Module: Kernel::System::Main::Require (v1.1) Line: 44 Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006
Message: Module '' not found!
Traceback (32402): Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::h a ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
Florent Guiliani a écrit :
Hi all,
I don't know what I've changed but when I click on 'Zoom' on a ticket in the queue I've got "No Permission!" even if I try with root@localhost (admin user)
What's wrong?
Florent,
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