Re: [otrs] Survey

it's actually pretty simple, but did the job as my client needed :) 2011/8/10 Muhammad El-Sergani

Got it the first time don't worry.. But found it too small to be described otherwise :-)

//M

On Wednesday, August 10, 2011, Wagner wrote:

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I don't think you got the link, so here it is: https github_com/orusdev/OTRS-Survey-Answer

2011/8/10 Wagner

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It's not so small to be pasted here...

I wanted to make it in perl, would be the best way to include it inside

otrs code, but I know nothing about perl, and how I needed it ASAP, I developed it in python.

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Also, If anyone knows where is the file that creates the survey for the

user, would help a lot as we would be able to execute the script right after the survey been answered not in the crontab as I'm doing.

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This version is for someone who wants to test the script, helping

improoving it, or needs it ASAP also.

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I'm working on migrate this to perl for better integration, so soon I'll post it here

I will create a install script also to fit all installations, with all databases, at this beginning you must change the script by yourself and is working only with mysql database

The code is very commented, so I hope it helps, I've created a repository in Github, for a better explanation of how it works, and easier to update

https://github.com/orusdev/OTRS-Survey-Answer < https://github.com/orusdev/OTRS-Survey-Answer>

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Please read the comments on how to use and configure it.

Hope it helps you guys

Any doubt, or error, please do tell me

Thanks

2011/8/9 Muhammad El-Sergani

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Copy and paste the contents? :-)

Thanks and Best Regards, Muhammad El-Sergani.

On Tue, Aug 9, 2011 at 9:04 PM, Wagner wrote:

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Well, I think everything is working, including the script

how can I send it here?

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Thanks and Best Regards, Muhammad El-Sergani.

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