Re: [otrs] [Close a ticket from a remote application]

Hi Olivia,

My company uses OTRS version 2.2.5. I have to close tickets from a remote application and i don't know how to proceed. I tested X-OTRS Header but unsuccessfully. Have you idea to resolve my problem ? Can i close a ticket if i know its number with a simple mail ?

If you know the ticket number I would think it is possible to close it remotely by an SQL call from your application. -- Lars