I could use some help on this as well. I got the module installed and appears on the Nav bar and setup the options in Sysconfig. Not sure what I need to do to "trigger" the survey emails. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny Sent: Friday, December 15, 2006 4:29 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Survey Module Does anyone have any experience with the survey module? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny Sent: Monday, December 04, 2006 5:42 PM To: otrs@otrs.org Subject: [otrs] Survey Module Does anyone know how to use the survey module? I have it installed, but how do I send it to customers to participate?