Hello,

With a default installation of OTRS it’s only possible to bind a ticket to a company if the company has a company user. In some cases we don’t want to have to add a company user (onetime only ticket). But we want to assign it a company name for our reporting.

For a workaround I periodically edit the field customer_id in the ticket table (directly in the database). But this is not the way I like it, because it is asking for problems with the data and not the greatest job I can think of J

Does anyone know how to do this?

Thanks in advance,

Mikhail

m.pauw@yucat.com

Tel: +31 (0)343 529 529

Fax: +31 (0)343 529 530

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