[otrs] No password needed for customer end?

Hi, I am setting up otrs for the first time for internal use. Users are complaining already for too many passwds to remember. Since this will all be accessible via intranet, how can i remove the passwd requirement for customers to view their tickets? When a ticket is created, and a customer is email a URL containing his ticket, i need them to be able to simply click on the link, and see their ticket, without being requested for a passwd. _Thanks Richard __________________________________________ Yahoo! DSL – Something to write home about. Just $16.99/mo. or less. dsl.yahoo.com