Hi,
On 08.02.2010, at 17:17, Guillaume Rehm wrote:
Is it possible to transfer in real time all tickets moved into a specific queue to a mailing list (or a simple mail address) ?? I wouldn't like to use transfer link into ticket zoom but I would like to use the move to specific queue dropdown list function.you can setup a Event based Notification for this.
You need to have OTRS 2.4.x installed to do so.
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr