I also tried to get change management working. Without success.
There is a strange thing called Change State Machine and another one
Defining Conditions. A non usable UI. I completely do not understand
how to use it.
I tried to get it working based on
http://doc.otrs.org/itsm/2.0/en/html/x756.html
How to use change management in an easy way?
I really would love a UI for change management which can get used by
me and my users. %-/
Please advise.
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On Mon, May 31, 2010 at 3:10 PM, Siva Prasad <sivaprasad@evergent.com> wrote:
> Hi All,
>
> Can anyone please let me know How can I create new Change and approve it.
>
> I created work orders of type approval but I'm unable to approve the ticket.
> How can I assign a change initiator to the change created.
>
> Thanks
> Siva Prasad
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