you should add the $Self->{'Ticket::Hook'} = 'Ticket#'; line (with a replaced Ticket# in the Kerel/Config/Config.pm file! this over writes the default values. Thomas Torgeir Vidnes wrote:
This can be changed in the file Kernel/Config/Files/ZZZAAuto.pm
Find this line:
$Self->{'Ticket::Hook'} = 'Ticket#';
and change the "Ticket#" tag to whatever you want.
Torgeir
Björn Wiberg wrote:
Hi!
Does anyone know if it is possible to change the appearance of the subject line, reading "Ticket#123456" by default, to something else, e.g. "MySystem#123456"?
Thanks in advance!
Best regards, Björn
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/